Frequently Asked Questions
Everything you need to know about our luxury eyewear and services.
Are all your designer frames 100% authentic?
Yes, we guarantee that all eyewear sold on DesignerOptics.com is 100% authentic. Every pair comes with the original manufacturer's case, cleaning cloth, and certificates of authenticity where provided by the brand.
How do I submit my prescription for new lenses?
After selecting your frames, you can upload a digital copy of your prescription directly on the product page, or you can email it to our customer service team after completing your purchase.
What is your return policy for designer eyewear?
We offer a 14-day return policy for most frames in their original, unworn condition. Please note that custom-made prescription lenses are non-refundable as they are tailored specifically to your vision needs.
How long will it take to receive my order?
Frame-only orders typically ship within 1-2 business days. If you are adding prescription lenses, please allow an additional 5-10 business days for our lab to precision-craft your lenses before shipping.
Do you offer international shipping?
Yes, we ship our luxury eyewear worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international customers are responsible for any local customs duties or taxes.
How can I track the status of my shipment?
Once your order has been processed and shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.